ABOUT THIS PRIVACY POLICY
The Promotions Factory Pty Ltd (TPF) and TPF Sports Limited (TPF Sports) are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws, including the Australian Privacy Principles under the Privacy Act 1988, and UK's GDPR requirements outlined in The Data Protection Act 2018.
This Privacy Policy sets out how we collect, use, and disclose your personal information. By accessing or using this website, you agree to the collection, use, and disclosure of your personal information in the manner described in this policy.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information in order to deliver products and services you order from us, to improve our service and your customer experience, and to save you time re-entering details each time you order from us. We may also collect information for purposes including:
· To better understand customer requirements and preferences
· To protect against fraud or theft; and
· To provide offers that are of greater interest or benefit to you.
WHAT INFORMATION WE COLLECT
In most cases, we collect your information directly from you when you register your details, place an order, or provide feedback to us, whether online, by phone, or in writing, including via email.
The information we collect includes:
· Your name;
· Your address, delivery address, phone number, and email address;
· Credit card or other payment details;
· Other information about your orders; and
· Records of any communications you have with us.
HOW WE STORE YOUR INFORMATION
Any personal information provided to TPF and TPF Sports is stored on secure TPF servers located within Australia.
WHO WE SHARE YOUR INFORMATION WITH
We have Support Teams based in the United Kingdom, Australia, Vietnam, and other countries who may need to access your information to provide you with support. All TPF and TPF Sports staff, regardless of their location, adhere to consistent privacy protections in line with the UK General Data Protection Regulation (UK GDPR) and applicable privacy laws, ensuring your data remains within TPF and TPF Sports’ effective control.
We need to share your personal information with Luton Town Football Club for marketing and reporting purposes, as well as with third parties who assist us in delivering our products and services. These third parties include delivery companies, financial institutions, web-hosting organisations, and information technology service providers. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose it was supplied to them and will ensure that they undertake to protect your privacy.
We may also need to disclose your personal information to government authorities if required by law
HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
You generally have a right to access and correct or update the personal information we hold about you. If you would like to do so, please contact us at privacy@tpf.com.au.
LINKED SITES
We are not responsible for the privacy practices of sites linked to this website via hyperlinks, banner advertising, or other means. Please take care at all times to check the privacy policies of such third-party sites you visit.
OPTING OUT
At any time, you may opt out of receiving direct marketing communications from us. To opt out, please email unsubscribe@tpf.com.au. Details of how to opt out of direct marketing communication will be provided on each and every direct marketing communication.
COMPLAINTS AND ENQUIRIES
If you have any enquiries about our Privacy Policy, would like to access or correct the personal information we hold about you or wish to make a complaint about a breach of the UK GDPR, please contact us:
Privacy Officer
TPF Sports Limited
E: privacy@tpf.com.au
